How G+D Uses VR to Transform Training and Customer Experience

At Intracon, we specialize in crafting immersive VR and AR solutions that drive meaningful change for businesses. Our recent collaboration with Giesecke+Devrient (G+D), a global leader in secure technology solutions, exemplifies VR’s transformative power in training and customer engagement.

G+D offers a range of secure technologies, from currency management and payment systems to identity management. Their BPS X9 banknote processing system, a cutting-edge machine used in currency printing operations worldwide to control the quality of freshly printed banknotes, requires operators to undergo in-depth training to ensure optimal performance. Traditionally, this involved hands-on access to physical machines and in-person training sessions, presenting logistical and cost challenges.

Training Without Limits

Recognizing the limitations of traditional training, G+D partnered with Intracon to leverage the power of VR. We developed a blended learning approach that combines computer-based tutorials with immersive 3D virtual environments. This allows operators to gain a lifelike, hands-on training experience without needing access to a physical machine. Training materials, VR headsets, and controllers are shipped directly to individuals being trained, creating a seamless and engaging learning journey.

This VR-powered training solution delivers significant benefits:

• Increased accessibility: Training is delivered directly to customer locations, minimizing logistical barriers.
• Enhanced learning outcomes: Immersive environments make complex machine interactions easier to understand and remember.
• Cost and time efficiency: The need for travel and on-site machine access is eliminated, reducing expenses and saving valuable time.

Sustainability Meets Innovation

Beyond its practical benefits, this solution has a positive environmental impact. The program significantly reduces carbon emissions by eliminating the need for travel to training sessions. This aligns with G+D’s commitment to sustainability and demonstrates how cutting-edge technology can drive environmentally friendly practices.

A Cutting-Edge Customer Experience

VR isn’t just transforming training; it’s also reshaping how G+D engages with customers. We recently supported the installation of VR training setups at G+D’s Customer Experience Centers in Hong Kong and Delhi, India. This allows potential customers to explore the capabilities of the BPS X9 in a fully immersive virtual setting.

The impact is significant:

• Interactive product demos: Customers experience the machine’s functionality in a dynamic, hands-on way.

• Streamlined logistics: Product demonstrations no longer require the transportation or setup of physical machines.

• Customer-centric innovation: Complex technologies are presented in a way that’s clear, engaging, and accessible.

A Partnership for the Future

This project highlights the power of collaboration between G+D and Intracon. By combining their expertise in secure technology with our innovative VR solutions, we’ve created a more efficient, engaging, and sustainable model for training and customer engagement.

As VR technology continues to evolve, so too will the opportunities to revolutionize how businesses interact with customers and deliver services. At Intracon, we’re proud to be at the forefront of this evolution, helping partners like G+D unlock the full potential of immersive technology.

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